General Terms & Conditions:

It is mentioned here in English and all passengers are requested to read and understand it properly. Some of the important clauses are translated in Nepalese as well. But if any disputes arise English version of clauses shall prevail: 

 

1. Busकोticket.com (operated by Bonjour Management Pvt. Ltd.) is an aggregator for online bus ticketing. BusकोTicket enables travelers to book bus tickets online right from the comfort of their home or office by providing them with choice of bus operators, departure times and prices. Bus को Ticket does not own or operate any bus services on its own. Bus Ko Ticket does not advice any specific bus operator to its customers. The choice of the bus operator is purely the discretion of the customer.

2. The arrival and departure times mentioned on the ticket are only tentative timings. Buses may be delayed due to some unavoidable reasons like traffic jams etc. However, the bus will not leave the source before the time that is mentioned on the ticket. Passengers are advised to call the bus operator contact number mentioned in the ticket and reconfirm the boarding point location and departure time on the day of journey.

3. Passengers are required to furnish the following details at the time of boarding the bus. Failing to do so, they may not be allowed to board the bus.

       A) SMS of the ticket confirmation, printed version of ticket or Email contains ticket confirmation. (This is widely accepted by most bus operators).

       B) Some operators do not accept the electronic ticket formats. We provide the details of such operators while booking tickets on Bus Ko Ticket.com. In such case we request you to kindly                   carry a printout of the ticket.

       C) Proof of Identity (Driving License or Citizenship card or Passport or Voter Card)

 

4. BusकोTicket Ultimate and Assured classification of Bus Operators is done from   time-to-time based on Customer’s Feedback and Surveys conducted by BusकोTicket. BusकोTicket is showing the classification for customers to make an informed decision while choosing a Bus Operator for their journey. The choice of the bus operator is purely at the discretion of the customer. The classification of Bus Operator might change depending on the service performance of bus operator.

5.   The passengers should reach at the mentioned boarding points 45 minutes prior to the scheduled departure time.

6. Any complaints/grievances should be reported in a week time from date of journey performed.

7. A booking is considered confirmed if the booking confirmation page is shown to the customer, even if SMS/Email fails to deliver for any reason.

8. If ticket confirmation/cancellation, SMS/Email, is not sent for any reason, if reported it can be resent by our support team. SMS/Email might fail to deliver or get delayed for several reasons which are not in Bus Ko Ticket’s control.

9. Payment gateway/service charges – Bus Ko Ticket will not charge any additional payment gateway charge or service unless otherwise specified in the booking details page. Bus use of foreign cards shall be charged for payment gateway actual fee.

10. By making a booking on Bus Ko Ticket.com – customer acknowledges that Bus Ko Ticket will Call/Email/SMS or send alerts to give/take information regarding his/her bookings.

11. In case of any claims arising out of unforeseen consequences/exigencies, BUS KO TICKET liability would be limited to the extent of equal value of the booking amount.

12. Partial Cancellation for more than one person booking or one side journey is allowed within specified time frame. Normally it should be done 48 hours before of departure of bus and it is subject to cancellation charges too.

13. The terms and conditions of our services can be amended, modified or withdrawn by Bus Ko Ticket.com at any time without prior notice.

14. All legal disputes are subject to exclusive jurisdiction of the competent courts in Kathmandu only.

1. One customer for one-time purchase of ticket can’t seek for dual promotion offer.

2. Any offer published by Bus Ko Ticket or its partners can be changed without prior notice.

3. Each offer shall have its own terms and conditions. Please refer to the offers page.

1. Generation of a valid bus ticket through its partners/operators. 

    (सहभागी सेवा प्रदायक बस कम्पनीको सहयोगमा मान्य (वैध) टिकट जारी गर्नु।)

2. Sending an SMS, Email for ticket confirmation/cancellation. 

    (टिकट कन्फर्म भएको र क्यान्सिल भएको जानकारी एस एम एस वा इमेल बाट उपलब्ध गराउनु। )

3. Providing voice/email support for any ticket booking/cancellation/refund issues. 

     (टिकटबूकिङ, क्यान्सिल र रकम फिर्ताको संबन्धमा आवाज वा इमेल को माध्यमबाट सहयोग प्रदान गर्नु। )

1. Any incorrect data provided by customer while booking the ticket. 

    (टिकट बूक गर्दा ग्राहकले प्रदान गरेको गलत तथ्यांक)

2. Any Bus delays, breakdowns, service cancellations and accidents. 

    (कुनै बस अवरुद्ध, ढिला, क्यान्सिल, वा दुर्घटना भएको)

3. Any misbehavior by the operator staff or co-passenger. 

    (बसको सह-यात्री वा कर्मचारीबाट हुने दुर्व्यबहार)

4. Loss/damage of baggage. 

     (व्याग र यात्रुको सामानको क्षती वा तोडफोड वा भाच्चिए)

5. Late arrival by customer at the boarding point. 

     (यात्रु चढने ठाँउमा समय भन्दा ढिला पुगेको)

6. Customer phone not reachable, operator did not call at the boarding point and left without picking the customer. 

     (ग्राहकको फोन नलाग्ने समस्या भएको, बस व्यबसायीको तर्फ बाट जानकारी नगराइएको, र चढने ठाँउ बाट यात्रु नचढाएको, वा बसले छोडेर गएको।)

7. Customer waiting at wrong boarding point. 

     (ग्राहकले गलत ठाँउमा बस कुरेको)

8. Any change of seat numbers done by the bus operator manually. 

     (बस संचालकबाट हुने/भएको सिट नंबरको परिवर्तन।)

9. Operator changing the boarding point for any reason. 

     (बस संचालकले कुनै कारणवश बस चढने ठाँउ परिवर्तन गरेको)

10. Operator arranging a different vehicle for pickup at boarding point and boarding the actual vehicle at a different place. 

       (वास्तविक बस चढने ठाँउ सम्म पुग्‍न बस संचालकले अन्य बसको व्यबस्था गरेको वा वास्तविक बस छुटने ठाँउ बाट अन्य सवारीको प्रयोग गरी अन्यत्र कतै बाट निर्धारित बसबाट सेवा प्रदान गरेको)

11. Operator objecting on carrying pets. 

       (बस संचालकले घरपालुवा जनावर प्रतिवन्ध गरेमा)

12. Improper booking done by agent, please contact the agent directly. 

        (एजेन्टमार्फत गलत बूकिङ गरे भएकोमा उक्त एजेन्टलाई सिधै संपर्क गर्नुहोला, बस संचालक र कम्पनी जिम्मेवार हुदैन)

13. Operator not providing In-bus amenities/facilities mentioned while booking. 

        (बस संचालकले बसभित्र उल्लेखित कुनै सेवा प्रदान नगरेमा)

14. Change of bus type by Bus operator for any reason. 

        (बस संचालकले कुनै कारणवश बस परिवर्तन गरेमा)

15. Bus fares are not controlled by BusकोTicket, so any change in fares is not the responsibility of BusकोTicket. 

       (बसकोभाडा वा किराया कम्पनीको नियन्त्रणमा हुदैंन, तसर्थ कुनै कारणवश भाडा वा किराया परिवर्तन भएमा)

16. The fare might vary based on the seat selected. So, the fare shown in the “Search Page” and “Seat Selection Page” might vary. 

       (भाडा वा किराया रोजेको सिट अनुसार फरक पर्न  सक्नेछ, तसर्थ सर्च पेजमा देखिएको र सिट रोजे पछिको भाडा वा किराया फरक पर्न सक्नेछ।)

17. Result of any technical issues. 

       (कुनै प्राविधिक पक्षको कारणले उत्पन्न हुने परिणाम)

17. The rules and regulations for carrying luggage vary among bus operators. Most of the operators allow 15-25 Kgs of luggage (Bags, Suitcases) per passenger. Bus Operator has

       sole discretion to allow passengers to carry any other form of luggage like carton boxes etc. BUS को TICKET is not responsible in case passenger is not allowed to board the

       bus if the luggage is inappropriate (valuable goods, explosives, carton boxes etc.) to carry in the bus. Please check with bus operator directly in case any extra luggage/carton

       boxes etc. are being carried. 

      (यात्रुको सामान संबन्धमा हाम्रो कुनै सरोकार रहन्न, सो को लिमिट हरेक बस संचालक अनुसार फरक पर्न सक्ने हुदाँ सो सम्बन्धी जानकारी बस संचालक बाट लिनु राम्रो हुनेछ।

       यस संबन्धमा सम्पुर्ण प्राधिकार बस संचालक सित रहनेछ। गैरकानूनी सामान बोकेर यात्रा गर्न प्रतिवन्ध छ, सामानको अतिरिक्त भार भएमा बस संचालकका तर्फबाट अतिरिक्त शुल्क लिन सक्नेछ।)

1. A transaction might fail for several reasons and your account/card might be debited without generating a ticket. If the amount is deducted from your account/card, we request you to call our customer care number to re-confirm the failed transaction before proceeding with a fresh transaction/booking (कारोबार धेरै कारणले फेल हुन सक्दछ, यस्तो बखतमा समेत यहाँको रकम भुक्तानी माध्यममा टिकट जारी नगरीकनै रकम कटेको देखिन सक्नेछ उक्त अवस्थामा यहाँले हाम्रो अफिसको ग्राहक सेवा केन्द्रमा संपर्क गर्नुहोला र उक्त कारोबार असफल भएको जानकारी निश्चित गरेर मात्रै अर्को कारोबारको लागी प्रकृया अघि बढाऊनु होला।  कुनैसमयमा रकम भुक्तानी गर्ने सेवा प्रदायकका कारणले समेत सो हुन सक्दछ।)

 

2. Transactions such as these are refunded back to customer. Please read the refund policy below. (कारोबारले  पुर्णता नपाएको रकम ग्राहकलाई नै फिर्ता गरिनेछ, सो संबन्धमा  फिर्ता प्रकृया संबन्धी शर्तहरु पढनुहोला।)

1. The cancellation terms are different for each bus operator and are set by the bus operator itself. Bus Ko Ticket doesn’t set rule and we can't disseminate such information to customer about it.

(टिकट क्यान्सिल संबन्धी नियमहरु हरेक बस संचालक वा बस अनुरुप फरक हुन सक्नेछ, कम्पनीका तर्फबाट उक्त नियम निर्धारण नहुने हुदा उक्त नियम हरु वास्तविक रुपमा उपलब्ध गराऊन असमर्थ छौं।)  

2. The cut-off time for canceling a bus ticket depends on either bus start time/boarding point time/bus origin start time. Normally less than 6 hours’ time gap from boarding time, cancellation is not allowed.

3. Please read the cancellation terms provided in the search page against each bus service.

4. Tickets booked online should be cancelled online only.

5. Bus को Ticket.com will charge Rs.15 as a cancellation fee other than what the bus operator charges for every seat cancelled.

6. Cancellation charges are applicable on original fare but not on the discounted fare. The cancellation charges are deducted from the collected/discounted fare and the balance is refunded. [For example: If the original ticket fare is Rs.1000 and your discounted fare is Rs.900, the cancellation charges are calculated on the original fare. i.e., on Rs.1000. So if the cancellation charges are 10%, your refund amount would be Rs.900-(100 + 15) = Rs.785]

7. Some of the operators accept Partial Cancellation. Please go through the Cancellation Terms in the Ticket.

8. Pre-ponement or Postponement cannot be done once ticket is confirmed.

9. Please read your ticket terms and conditions for ticket cancellation.

10. Service Fee/government taxes if any applicable for tickets; are non-refundable for Ticket Cancellation/Service Cancellation.

1. Refunds processed for cancelled tickets are transferred to the passenger’s bank account / wallet account only that was used while booking the tickets.

2. All Refunds are processed automatically upon cancellation of tickets. Your bank may take 5-14 days to credit this amount to your account.

3. In case the refund amount is not credited to your account in 14 days from the date of refund, we kindly request you to send an email to support@buskoticket.com along with the ticket details/order details and credit/debit/Wallet statement (in PDF format) from the date of booking to till date. We will provide you the necessary support in crediting back the refund amount.

4. No refund will be processed for absent Passengers (Passenger who do not report at the boarding point on time).

5. Any transaction charges/Ticket Delivery charges collected shall not be refunded if the tickets are cancelled by the customer.

6. In the event of cancellation of a bus / service trip by the bus operator, Bus Ko Ticket.com will assist the passenger in providing an alternative service, subject to availability. In case an alternative is not available, then Bus Ko Ticket.com shall be liable to the passenger only to the extent of refunding the sum paid by the passenger for the price of the ticket.

7. Provisions/amenities like video, air conditioning, or water bottle or any such other services mentioned on Bus Ko Ticket.com are to help you to make an informed decision. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider. 

COVID-19 or such types of any transmitted disease are dangerous while travelling. Always take pre-cautions when you are travelling. Follow guidelines of government and use basic hygiene standards. These are strictly recommended. (कोरोना भाइरस वा यस्तै प्रकारका कुनै पनी संक्रामक रोगहरु बाट यात्रा गर्दा सधै सुरक्षित रहनुहोला।  सरकारी तवरबाट जारी निर्देशनहरु पालना गर्नु होला।)

1. Use masks and sanitizer. (मास्क, सेनिटाइजर को प्रयोग गर्नुहोस।)

2. Carry a small bottle of sanitizer. (सानो बोतलमा सेनिटाइजर बोक्नुहोस।)

3. Always cover your face if possible. (आफ्नो अनुहार सके सम्म ढाक्नुहोस।)

4. Don’t try to touch other passengers. (अन्य यात्रीलाइ छुने प्रयास समेत नगर्नुहोस।)

5. Wash your hands and face with soap before boarding to bus, and whenever it is possible to do so during travel. (बस चढनु अगाडी आफ्नो अनुहार र हात सावुन पानीले राम्रो सित धुनुहोला  र गन्तव्यमा नपुगुन्जेल सम्म उक्त प्रकृया सकेसम्म जारी राख्नुहोस। )

6. Provide information to bus staff that you were suffering with any symptoms or not? (यदी तपाइलाइ कुनै लक्षण भएमा सो को जानकारी बसको कर्मचारीलाई दिनुहोस)

7. Always follow travel instructions. (यात्रा संबन्धी निर्देशनहरु सदैव पालना गर्नुहोस)